Privacy policy

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at ChaiTech.app, or the ChaiTech mobile application (collectively, “ChaiTech Platform”) made available by Dochai Solutions Private Limited (“ChaiTech”, “Company”, “we”, “us” and “our”), a private company established under the laws of India having its registered office at E-1214 Ganesh Glory 11, Near Bsnl Office, Jagatpur, Ahmedabad-382470, Gujarat, India

The terms “you” and “your” refer to the user of the ChaiTech Platform. The term “Services” refers to any services offered by ChaiTech whether on the ChaiTech Platform or otherwise.

Please read this Policy before using the ChaiTech Platform or submitting any personal information to ChaiTech. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

YOUR CONSENT

By using the ChaiTech Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the ChaiTech Platform.

POLICY CHANGES

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the ChaiTech Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

LINKS TO OTHER WEBSITES

The ChaiTech Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. ChaiTech shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the ChaiTech Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

INFORMATION SHARE WITH US

The data gathered via our Services encompasses various elements, including:

1. Account Details: This category involves the basic information associated with your account, such as your full name, email address, Mobile Number, physical address, postal code, password, and other optional data, such as gender, and website. Your profile picture, which is publicly displayed as part of your account profile, can also be included. If you choose to do so, you can provide this information through third-party sign-in services, like Facebook and Google Plus. In such cases, we collect and store the information available to us via these sign-in services.

2. Preferences: This section pertains to your preferences and settings, including your time zone and language.

3. User-Generated Content: Your interactions with our Services result in the creation of various forms of content. This includes reviews, photographs, comments, lists, followers, users you follow, restaurant reservation history, food

ordering details, favorite dining establishments, special restaurant requests, contact information for individuals added to or notified of your restaurant reservations, and other details integrated into your account profile.

4. Search and Activity Data: We record the search terms you utilize and the outcomes you choose. Additionally, we capture information related to your browsing habits, including the duration of your sessions and which features you engage with, as well as the advertisements you interact with.

5. Communications: Information related to your interactions with other users or merchants through our Services, as well as your involvement in surveys, polls, sweepstakes, contests, or promotions. Any requests for specific features, like newsletters or product updates, are also included, alongside any employment inquiries directed to us through the Services.

6. Transactional Information: In instances where you make reservations or purchases via our Services, we may collect and retain data required to process your requests and automate the completion of forms for future transactions. This data encompasses items such as your phone number, address, email, billing details, and credit or payment card information. Some of this information may be shared with third parties who assist in processing your requests, including PCI-compliant payment gateway processors. We employ industry-standard encryption methods when you submit credit or payment card information, as further described in the "Payment Card Information" section. If you compose reviews about businesses with whom you transact through our Services, we may publicly present the information related to those transactions.

7. Public Posts: You have the option to provide information, such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, and more, for publication on publicly accessible sections of our Services or for transmission to other users or third parties. Collectively, these are referred to as "User Contributions." Posting User Contributions entails some level of risk, even though we limit access to certain pages and provide privacy settings within your account profile. We must emphasize that no security measures are entirely foolproof, as detailed in the "Security" section below. Furthermore, we have no control over the actions of other users with whom you decide to share your User Contributions through our Services. Therefore, we cannot guarantee that unauthorized individuals will not access your User Contributions. This information may be displayed on our Services, shared with businesses, and distributed to a broader audience through third-party sites and services. It is crucial to exercise caution when disclosing sensitive information in such postings.

The information you provide serves several purposes, including enhancing the functionality and quality of our Services, personalizing your experience, displaying relevant advertising, offering support, maintaining communication with you, and fulfilling our legal obligations.

INFORMATION WE COLLECT FROM YOU

We may automatically gather specific information about the computer or devices, including mobile devices, you utilize to access our Services, as well as your interaction with these Services, even if you do not register or log in. This information encompasses the following:

1. Usage Information: This category covers the specifics of your interaction with our Services, such as traffic data, location data, logs, and other communication data. It also includes the resources you access and employ within our Services.

2. Computer and Device Information: We acquire details about your computer, internet connection, and mobile device, including your IP address, operating systems, platforms, browser type, and additional browsing-related data (e.g., connection type and speed). Furthermore, we collect information about your device type, its unique identifier, mobile network information, and telephone number.

3. Stored Information and Files: Our applications may also access metadata and associated information linked to other files stored on your mobile device. This may encompass various data types, such as photographs, audio and video clips, personal contacts, and address book information.

4. Location Information: Our applications gather real-time data regarding your device's location, subject to your permission.

5. Last URL Visited: We track the URL of the last web page you visited before accessing our websites.

6. Mobile Device IDs: In the case of mobile device users, we may employ unique mobile device identifiers (e.g., IDFA or other device IDs on Apple devices like the iPhone and iPad) to recognize you, instead of using cookies. This aids in storing your preferences and monitoring your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies might utilize these device IDs to trace your application usage, measure ad performance, and display more relevant advertisements. Analytics companies may also employ mobile device IDs to monitor your interaction with our applications.

7. Your Preferences: We collect your preferences and settings, such as time zone and language selection.

8. Your Activity on the Services: Information regarding your activity within our Services, including search queries, comments, domain names, selected search results, the number of clicks, pages viewed, and the sequence of page views. We also capture the duration of your visits, timestamps of your service use, error logs, and similar data.

9. Mobile Status: For users of our mobile applications, we track your online or offline status within the application.

10. Applications: If you use the ChaiTech application, we may gather information regarding the presence, absence, or specifics of other applications installed on your mobile device. These applications can fall into various categories, including but not limited to shopping, fashion, food, and travel. This information aids us in gaining a deeper understanding of your preferences, ultimately enabling ChaiTech to provide you with a more personalized experience.

Our ChaiTech Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:

Authenticating users;
Remembering user preferences and settings;
Determining the popularity of content;
Delivering and measuring the effectiveness of advertising campaigns;
Analysing site traffic and trends, and generally understanding the online behaviours and interests

of people who interact with our services.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons

in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the ChaiTech Platform and use our Services, as well as when you visit other online sites and services.

Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

USES OF YOUR INFORMATION

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We use the information we collect for following purposes, including:

To provide, personalise, maintain and improve our products and services, such as to enable

deliveries and other services, enable features to personalize your ChaiTech account;
To carry out our obligations arising from any contracts entered into between you and us and

to provide you with the relevant information and services;
To administer and enhance the security of our ChaiTech Platform and for internal operations,

including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone or other internet based

instant messaging systems) with information about these services;
To understand our users (what they do on our Services, what features they like, how they use

them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
To allow you to participate in interactive features of our Services, if any; or
To measure or understand the effectiveness of advertising we serve to you and others, and to

deliver relevant advertising to you.
If you are a partner restaurant or merchant or delivery partner, to track the progress of delivery

or status of the order placed by our customers.
to carry out academic research with academic partners.

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de- identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

We analyse the log files of our ChaiTech Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit

websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share your information that we collect for following purposes:

§ WithServiceProviders:Wemayshareyourinformationwithourvendors,consultants,marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
§ With Partner Restaurants/Merchant: While you place a request to order food through the ChaiTech Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant. If you provide a mobile phone number, ChaiTech may send you text messages regarding the order’s delivery status.
§ With Academic Partners: We may share your information with our academic partners for the purpose of carrying out academic research.
§ With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
§ For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
1. Obligated under the applicable laws or in good faith to respond to court orders and processes; or
2. Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
3. Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
4. Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
§ For Internal Use: We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.

§ With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the ChaiTech Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.

While you cannot opt out of advertising on the ChaiTech Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). For more information, visit www.aboutads.info/choices. Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective.

§ To fulfill the purpose for which you provide it.
§ We may share your information other than as described in this Policy if we notify you and you

consent to the sharing.

DATA SECURITY PRECAUTIONS

We have in place appropriate technical and security measures to secure the information collected by us.

We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the ChaiTech Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.

Please we aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the ChaiTech Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorized access.

OPT-OUT

When you sign up for an account, you are opting in to receive emails from ChaiTech. You can log in to manage your email preferences [here] or you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from ChaiTech.

If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy or you want your data to be deleted, please write to us at support@ChaiTech.app Please note that we may take time to process such requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your consent.

GRIEVANCE OFFICER AND CHAITECH PLATFORM SECURITY

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at support@ChaiTech.app or write to our Grievance Officer at the following address:

DoChai Grievance Officer
Vishal Pandya
E-1214 GANESH GLORY 11, NEAR BSNL OFFICE, JAGATPUR, AHMEDABAD-382470.

If you come across any abuse or violation of the Policy, please report to grivances@ChaiTech.app